Symphony has been transforming the way Paperwise customers handle document management, and if you’re already on it, you know firsthand why teams love it. But for those still running on the legacy solution, we want to share what you’ve been missing, and why migrating to Symphony will provide your organization with even more benefits.
We’ve continued investing in Symphony features and functionality, and the platform has never been more capable, more secure, or easier to adopt.
A Smarter Foundation for Document Management
The legacy Paperwise solution uses machine learning to extract and classify document data, improving gradually through usage over time. Symphony takes a fundamentally different approach, AI is injected directly into the process through logical, configurable prompts, delivering faster and more consistent results without the long ramp-up period.
If you’ve been waiting to see how Symphony matures before making the move, that time has passed. The platform is proven and continuously improving.
What Symphony Customers Have Access To
Customers on Symphony are operating on a meaningfully different platform. Here’s what’s available to them that isn’t on the legacy solution:
A purpose-built verification UI
Symphony’s interface was designed specifically for document data and classification verification, giving teams a modern, intuitive workspace that makes review faster and cleaner than ever.
Workflow automation built in
Symphony’s workflow engine lets teams build custom forms, design approval and audit paths that automatically route documents to the right people, and configure notifications at any step in the process. This isn’t a bolt-on, it’s core to how Symphony works.
Enterprise security
Symphony supports Multi-Factor Authentication (MFA) and Single Sign-On (SSO) via SAML. For organizations with compliance requirements, this alone is a compelling reason to move.
Flexible Deployment to Fit Your Organization
One of Symphony’s most important advantages is deployment flexibility. The Symphony application itself is hosted and maintained by Paperwise in the cloud, which means automatic updates, no server overhead, and zero downtime for maintenance on your end.
But we understand that data governance requirements vary. For organizations that need to keep their data within their own infrastructure, Symphony can connect to on-premises databases via API, giving you access to all of Symphony’s capabilities while your data stays where your policies require it to be. This hybrid model means that choosing Symphony doesn’t mean choosing between modern capabilities and data control, you can have both.
That said, for organizations open to it, we believe the fully hosted model, where Paperwise manages both the application and the backend databases, delivers the greatest operational benefits: simplified IT overhead, streamlined support, and the fastest path to taking advantage of new features as they roll out.
No matter which deployment model fits your organization, the path forward is Symphony.
The Hidden Cost of Staying on Legacy
Staying on the legacy, on-premise solution isn’t free. Customers still running on-prem are absorbing costs that Symphony customers aren’t:
- Higher SQL licensing costs
- Server management time and overhead
- Software updates that require scheduled downtime
Symphony eliminates all of this. Updates are pushed automatically from our side, no downtime, no coordination, no IT lift required.
What Customers Are Saying
The feedback we hear consistently from Symphony users: it’s intuitive, feature-rich, and has a modern look and feel that teams actually enjoy using. Adoption has been strong, and the customers who’ve made the move haven’t looked back.
“Symphony has always represented our vision for where document intelligence should go, and with the enhancements we’ve continued to roll out, the gap between Symphony and the legacy solution has only grown,” said Walker Carter, Paperwise General Manager. “For customers still on the old system, there’s never been a better moment to make the move. We’re here to make that transition as easy as possible.”
Migration Is Easier Than You Think
We hear it often: customers assume migration is a big lift. In most cases, it isn’t. For customers migrating from on-premise with existing data, the process typically takes about one week, depending on data volume and timing.
Ready to Make the Move?
Reach out to your Paperwise account representative to get started. Whether you have questions about the process, want a walkthrough of the new features, or are ready to kick off your migration, we’re here to help.
