Paperwise Data Deletion Policy 

Paperwise’s Data Deletion Policy (“Deletion Policy”) describes how our Subscribers’ Service Data is deleted in connection with the cancellation, termination or migration of an Account within the Paperwise Services detailed herein. This Policy does not apply to; (a) data that resides in any Paperwise product or services not detailed in this Policy; (b) data that resides in Third Party Services managed and hosted by third parties and the Service Data that is or may be shared with such Third Party Services (as defined in our Master Services Agreement); or (c) data that resides in a Paperwise product or service that is in a Beta, Testing or Early Access Program (except as noted within this Data Deletion Policy). Definitions for the categories of Structured and Unstructured Service Data covered in this Deletion Policy can be found following the corresponding table below.

Account Cancellation or Termination

Sixty (60) days after your Account for one of the Services listed below is cancelled or terminated; or, except as noted below, thirty (30) days after your trial has ended for one of the Services (assuming that you have not purchased a subscription to that Service), an automated process will begin that permanently deletes your Service Data for the cancelled Service in accordance with the timelines set forth in the tables below. Except for Paperwise Signatures trial accounts, if you subscribe to more than one Service, then the automated deletion process will not begin until thirty (30) days after all Services to which you subscribe have been cancelled or terminated. Once commenced, this process cannot be reversed and Service Data will be permanently deleted.  If a Service listed below requires Paperwise Support, the deletion process outlined in this Deletion Policy shall not begin until the corresponding Paperwise Support Account is cancelled or terminated. 

Migration

In certain instances, including the enablement of a Deployed Associated Service (“Add-on”), such as the Advanced Security Add-on or the Regional Data Hosting Locality Add-on, the migration of Service Data to another data center may be required. In this process, a copy of your Service Data will be created for the purposes of assuring that it has been fully migrated to another data center. This assurance process conducted by Paperwise may take up to thirty (30) days from the date of the commencement of such migration. After the migration process has been completed and confirmed, the deletion of the copy of your Service Data in the former data center facility will commence under this policy in accordance with the timelines set forth in the tables below. Subscribers should expect that migrations will likely require a scheduled downtime.

Data Deletion Timeline for Structured Service Data

Structured Service Data is data in your Account for a Service that is viewable within the Service.

The following table details the applicable Paperwise Service, the types of Structured Service Data in the Service, and the associated deletion details once the deletion process has commenced:

Data Deletion Timeline For Unstructured Service Data

Unstructured Service Data is Service Data that cannot be viewed by Subscriber in the Service and includes Service Data that, for example, is maintained in backups, logs and search indices. Unstructured Service Data is deleted according to the deletion timelines described below.

Policy Limitations

This Deletion Policy is applicable only to the specific Service Data described above. As described in greater detail in our Privacy Policy and Master Subscription Agreement, Paperwise collects certain information from Subscribers to the Services, such as: the names and email addresses of Agents; billing address; and other information which may be used for billing, business analytics, marketing, and notification purposes (collectively, “Customer Information”).

The deletion procedures in this Deletion Policy do not apply to Customer Information, which is maintained by Paperwise in accordance with its Privacy Policy and Master Subscription Agreement. Similarly, Paperwise collects and retains Usage Data (as defined in our Master Subscription Agreement), other metadata and statistical information concerning the use of the Paperwise Services which are not subject to the deletion procedures in this Deletion Policy.

Paperwise reserves the right not to adhere to this Policy when deleting Service Data in cases where Paperwise terminates an Account for violation of our Privacy Policy or Master Subscription Agreement.

Expedited Service Data Deletion

We do not offer expedited deletion of Service Data. Except as otherwise noted, all Service Data is deleted according to the schedules presented below.

 

Rhooster Data

Structured Data Description	Timeline for Deletion (after deletion process begins) for Cancellation, Termination or Migration
Ticket Data	30 days
User Data	30 days
Attachments	30 days
SSL Certificates	30 days

PLUS Data

Structured Data Description	Timeline for Deletion (after deletion process begins) for Cancellation, Termination or Migration
Ticket Data	30 days
User Data	30 days
Attachments	30 days
SSL Certificates	30 days

Back-up Data

Structured Data Description	Timeline for Deletion (after deletion process begins) for Cancellation, Termination or Migration
Ticket Data	30 days
User Data	30 days
Attachments	30 days
SSL Certificates	30 days