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Scan & Send Privacy Policy

Paperwise, Inc. (“Paperwise,” “we” or “us”) has created this mobile app (the “App”) as a platform to scan, send and classify documents and images.

Paperwise is committed to maintaining your privacy. This Privacy Notice (“Privacy Notice”) outlines our privacy practices, including the types of information that you may provide to us, how we use such information and the choices you have regarding our use of that information. We may collect the information through the App; when you purchase, register or use our products through your mobile devices; through our online support services; or through email messages that we send to you (collectively, including all online methods, the “Services”), or offline, such as when you attend a trade show or contact our customer service line. Our Privacy Notice applies to (i) individuals who purchase or register products through the App or otherwise participate in our Services (“Registered Users”), (ii) users of our products and (iii) individuals whose information we obtain offline (collectively, including Registered Users, users of products and other individuals, “you”).

  1. Notice.

1.1. The Types of Information You May Provide. Information you may provide or that we may collect from you while participating in our Services falls into three broad categories: (i) Personally Identifiable Information, (ii) Activities Information, and (iii) Anonymous Information.

1.2. Personally Identifiable Information. We use the term “Personally Identifiable Information” to mean any information that could reasonably be used to identify you, including your name, email address, telephone number.

1.3. Activities Information. We use the term “Activities Information” to refer to information collected by so-called “persistent identifiers” such as cookies and web beacons. Unlike Personally Identifiable Information, Activities Information does not directly identify a particular person; the information, however, is or can potentially be linked to a particular computer or device.

1.4. Anonymous Information. “Anonymous Information” is information that does not identify you, and may include statistical information concerning, for example, your use of our products and Services, your access to content on our App or the features on our App that you use most frequently.

  1. Choice and consent.

Please read this Privacy Notice carefully. Providing your Personally Identifiable Information through the Services confirms your agreement to be bound by this Privacy Notice.

2.1. Receiving Electronic Communications from Us. You can opt-out of receiving bulletins, updates or other marketing-related materials by clicking on the unsubscribe link on the bottom of each Marketing email.

2.2. Our Sharing of Your Personally Identifiable Information with Affiliates for Their Direct Marketing Purposes. If you would prefer that we do not share your Personally Identifiable Information on a going-forward basis with our Affiliates (as defined in Section 7.1 (Paperwise Affiliates)) for their direct marketing purposes, you may opt-out of this sharing by contacting the Privacy Office as described in Section 15 (Contact Us). If you opt-out from this sharing, you will also automatically opt-out from receiving marketing communications from Paperwise.

2.3. Exception for Administrative Messages. Please understand that if you choose not to receive marketing-related messages from us, we may still send you important administrative messages, such as notices concerning the operation of this App or other Services, products you have purchased, downloaded or registered for and legal and other related notices concerning your relationship with Paperwise and this App. You cannot opt-out from receiving administrative messages.

  1. Collection.

3.1. Our Collection of Personally Identifiable Information. We and certain service providers operating on our behalf collect Personally Identifiable Information from you. Personally Identifiable Information may be collected as part of the normal operation of our products and Services, for example, when contained in data that you or we capture using our products or in connection with your use of other features of our Services. The following further explains the Personally Identifiable Information that is collected:

3.1.1. Registration Information. When you register with us in order to receive Services (regardless of whether your purchase was made through Paperwise or one of our resellers or distributors) we will ask you to provide certain Personally Identifiable Information, such as name, email address, telephone number or other information.

3.1.2. Email Addresses. Registered Users may wish to provide us with comments and feedback concerning our App and products generally. By communicating with us for these purposes, you may provide us with your email address and other Personally Identifiable Information.

3.1.3. Questionnaires and Surveys. Our App may allow Registered Users to participate in surveys and questionnaires, which we may post from time to time. You are free to choose whether you participate in a survey or questionnaire. We may ask that, in addition to providing your responses, you also provide Personally Identifiable Information. We advise you to use discretion in including any Personally Identifiable Information that would enable a third party reviewing your response to link the response to you.

3.1.4. Offline. We may collect Personally Identifiable Information from you offline, such as when you call us seeking customer service or technical support, attend one of our events or place an order over the phone.

3.1.5. Other Sources. We may receive and record information in our server logs from your browser or device, including your IP address (the Internet address of your computer), your computers name, the type and version of your web browser, referrer addresses, device manufacturer and model, language, name and version of the Services (such as the app) you are using and other generally-accepted log information. We may also record page views (hit counts) and other general statistical and tracking information.

3.2. Our Collection of Activities Information. We and certain service providers operating on our behalf collect Activities Information about your activity with respect to our Services. The following further summarizes the Activities Information that is collected:

3.2.1. IP Addresses; Logs. Paperwise may automatically receive and record information in our server logs from your browser or device, including your IP address (the Internet address of your computer), your computer’s name, the type and version of your web browser, referrer addresses, device manufacturer and model, language, name and version of the Services (such as the app) you are using and other generally-accepted log information. We may also record page views (hit counts) and other general statistical and tracking information.

3.2.2. Cookies. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website’s computers and stored on your computer’s hard drive. We may use cookies on our website.

3.2.3. Mobile App Usage. When you download and use one of our products designed for mobile devices, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.

3.3. Our Collection of Anonymous Information. We may collect Anonymous Information through features of the software supporting the Services and use this information as follows:

3.3.1. Questionnaires and Surveys. Our App may allow Registered Users to participate in surveys and questionnaires, which we may post from time to time. You are free to choose whether you participate in a survey or questionnaire.

3.3.2. Device Configuration. We may collect information about your operating system and browser, as well as the presence of any software that our Services may require to operate with your computer or device, or other third party software on your computer or device.

  1. Use.

4.1. Our Use of Personally Identifiable Information. Paperwise and certain service providers acting on our behalf use Personally Identifiable Information for the purposes set out in this Notice. We use Personally Identifiable Information to provide our products and Services, for example, to provide you document capture, optical character recognition or document classification functionality, to respond to your inquiries and fulfill your requests.

4.1.1. Registration Information. Registration information is used by Paperwise for internal purposes in providing our products and Services. As provided in Section 4.1.3 (Informational Notices and Bulletins; Marketing), we may also use this information to send marketing materials and informational notices.

4.1.2. Product/Sales Information. Information collected in connection with registering products is used for filling orders and contacting you in the event that there is an issue with your order.

4.1.3. Informational Notices and Bulletins; Marketing. Periodically, we may send news, bulletins, marketing materials or other information to you in the interest of improving our products and services, developing and offering new products and services. Subject to your choice as provided in Section 2 (Choice) above, we will use Personally Identifiable Information to send communications and may share Personally Identifiable Information with Paperwise Affiliates.

4.1.4. Questionnaires and Surveys. Survey and questionnaire information may be used by Paperwise for the purposes of monitoring or improving the use and appeal of this App and our products and Services.

4.1.5. Administrative Information. We may send administrative information to you, for example, regarding the Services and changes to our terms, conditions and policies.

4.1.6. Other Business Purposes. We use Personally Identifiable Information for our business purposes, such as data analytics, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

4.1.7. Protecting Rights. We may use Personally Identifiable Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property and/or that of our Affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damage that we may sustain.

4.2. Our Use of Activities Information. We can certain service providers operating on our behalf use Activities Information about your activity with respect to our Services. In addition, advertisers and other third parties might use Activities Information via our Services. The following further summarizes how the Activities Information is used:

4.2.1. IP Addresses; Logs. General statistics and tracking information will be aggregated with that of other users in order to understand how our App is being used, and for security and monitoring purposes.

4.2.2. Cookies. We may use cookies to provide you with a tailored user experience and to make it easier for you to use a website upon a future visit. We use cookies to recognize you when you return to our App. You may set your browser so that it does not accept cookies.

4.2.3. Tags. We may use so-called “Pixel tags” – small graphic images (also known as “web beacons” or “single-pixel GIFS”) – to tell us what parts of our app have been visited or to measure the effectiveness of searches customers perform on our App. Pixel tags also enable us to send email messages in a format customers can read, and they inform us whether emails have been opened, to help ensure that our messages are of interest to our Registered Users.

4.2.4. Click-Throughs. We track click-through data to help determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked, simply do not click text or graphic links in the email.

4.2.5. Device Configuration. We use the information collected about your device configuration to determine if your device is compatible with our system.

4.3. Our Use of Anonymous Information. We use Anonymous Information to analyze the effectiveness of our App, to improve our products and Services and for other similar purposes. In addition, from time to time, we may undertake or commission statistical and other summary analyses of the general behavior and characteristics of users of our products and Services and the characteristics of visitors at our App, and may share Anonymous Information with third parties, including third party ad service providers or advertisers (“Advertisers”).

  1. Retention and disposal.

We retain Personally Identifiable Information for the period of time needed in order to process your transaction and maintain our customer records. Paperwise has data retention and disposal processes to dispose of Personally Identifiable Information in a manner that is designed to protect against loss, theft, misuse or unauthorized access. Please note, however, that it may not be technically or commercially feasible to remove this information completely, for example, due to archived backups and records of deletions that are no longer reasonably accessible.

  1. Access and correction.

If you would like to review, correct, update or delete Personally Identifiable Information you have previously provided to Paperwise, please contact us as provided in Section 15 (Contact Us) In your request, please make clear what Personally Identifiable Information you would like to have changed or what other limitations you would like to put on our use of Personally Identifiable Information you have provided to us. We may request information from you for purposes of verifying your identity before fulfilling such requests. While we will try to comply with your requests to delete your Personally Identifiable Information from our databases, please understand that it may not be technically or commercially feasible to remove this information completely. We will try to comply with your requests made in accordance with this section as soon as reasonably practical.

  1. Disclosure to third parties.

We may disclose your Personally Identifiable Information in the following ways:

7.1. Paperwise Affiliates. We share information that you provide or that we collect with Paperwise Affiliates (our “Affiliates”) located worldwide, for all of the purposes described in this Privacy Notice, including, without limitation, for the provision of technical support to you and for marketing purposes. By “Affiliate,” we mean an entity that controls, is controlled by, or is under common control with Paperwise, whether the control results from equity ownership, contract, overlapping management or otherwise.

7.2. Paperwise Vendors. We may employ other companies to perform functions on our behalf, such as hosting or maintaining the App, providing services related to the products and Services, collecting information, responding to and sending electronic mail, or other functions necessary to our business. We may need to share your Personally Identifiable Information with these companies (collectively, “Vendors”) in order to allow them to perform such functions. We require Vendors not to use your Personally Identifiable Information for any other purpose.

7.3. Transfer of Assets. Paperwise may transfer to a third party information it collects, including any Personally Identifiable Information, in connection with a sale or other corporate transaction of all or substantially all of the assets of the business entity responsible for the information under this Notice.

7.4. Protecting Rights. Paperwise may disclose Personally Identifiable Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (c) to enforce our terms and conditions; (d) to protect our operations or those of any of our Affiliates; (e) to protect our rights, privacy, safety or property, and/or that of our Affiliates, you or others; and (f) to allow us to pursue available remedies or limit the damages that we may sustain.

  1. Security.

We have put in place security systems designed to protect against unauthorized access to or disclosure of Personally Identifiable Information you provide to us, and we take reasonable steps to secure and safeguard this Information. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with Section 15 (Contact Us).

  1. Quality / data integrity.

We rely on you to provide us complete and accurate personal information and to contact us if correction of such information is required.

  1. Monitoring and enforcement.

Paperwise uses a self-assessment approach to assure compliance with this Privacy Notice and periodically verifies that the Privacy Notice is accurate, comprehensive for the information intended to be covered, prominently displayed and accessible. We encourage users to raise any concerns by contacting us, as provided in Section 15 (Contact Us), and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personally Identifiable Information.

  1. Any information linked with your personally identifiable information is protected as “personally identifiable information.”

To enable us to better understand the characteristics of our users and to provide services tailored to your needs, we may link the Personally Identifiable Information you have provided with Anonymous Information or other information. If we combine or link any Anonymous Information or other information with your Personally Identifiable Information, the resulting combination will be treated and protected as Personally Identifiable Information under this Privacy Notice.

  1. Participation by children and teens; advisory.

Due to federal laws (as reflected in the Children’s Online Privacy Protection Act), YOU MUST BE AT LEAST 13 YEARS OLD TO USE OUR APP AND SERVICES. IF YOU ARE BETWEEN 13 AND THE APPLICABLE AGE OF MAJORITY, PLEASE REVIEW THIS AGREEMENT WITH YOUR PARENT OR GUARDIAN.

  1. Notification of changes.

From time to time, Paperwise may change its Privacy Notice. If we make any material changes, we will post the new Privacy Notice at the privacy link on our website.

  1. Relationship to terms of use and other contracts.

This Privacy Notice must be read in conjunction with our Terms and Conditions of Use and the provisions of our Terms and Conditions of Use are incorporated herein. To the extent the Terms and Conditions of Use conflict with the terms of this Privacy Notice, the terms of this Privacy Notice will control. Moreover, to the extent this Privacy Notice conflicts with the terms and conditions of any specific agreement you enter with us, the terms and conditions of such specific agreement will control.

  1. Contact us.

If you have any questions about this Privacy Notice, the practices of this App or our Services, please contact us at:

Privacy Officer
Paperwise, Inc.
3171 E Sunshine Springfield, MO 65804
info@paperwise.com

  1. Effective date.

The effective date of this Privacy Notice is September 24, 2018.

COPYRIGHT AND LEGAL NOTICE. Copyright © 2018 Paperwise, Inc. All Rights Reserved.