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James Brown Trucking Success Story

Immense Growth

"Our company has grown beyond our wildest expectations," Mike Odum, General Manager of James Brown Trucking, says.

Brown Trucking has been a PaperWise customer since 1996. Before adapting the PaperWise system into their business they were a $1 to $2 million company. Today, they boast $65 to $70 million in annual revenue. They have grown from one location to nine terminals. As the size of Brown Trucking increases, Mike is continually pleased with the level of service PaperWise has continued to provide.

Even with experiencing such growth in the transportation industry, Brown has not sacrificed its level of quality. With 98.8% on-time deliveries, Brown operates with 375 power units and 2,500 trailers.

An Expandable Office

With nine current locations and two more on the way, remote scanning is a necessity. Brown currently scans remotely from eight of their nine locations and enters all company information into their PaperWise document management system. According to Mike, remote scanning is, "the only way we'd survive."

Not only does Brown operate with multiple remote locations, but with PaperWise they have employees that are now able to work from home three days a week. According to Mike, with PaperWise, they are able to perform all the same duties from home that they would normally do in the office.

Reduced Billing Time

With Brown operating from so many locations, they faced challenges with sending bills back and forth between offices in their centralized billing process. It was taking several days to receive bills and get them paid as well as send bills and receive payments. With PaperWise, Brown has been able to retain their centralized billing, but cut down the time wasted in transit. Today, Brown is able to accomplish same-day billing, which keeps Mike happy because now they have better cash flow and never miss a payment to their vendors.

Superior Integration

Brown manages their business with TruckMate, a Maddocks system. "We chose the Maddocks System because of its industry-wide reputation of providing leading edge software, which interfaces with both of our satellite programs," Mike says. Even with this change, Brown had no problems staying with PaperWise because of its integration capabilities. "We wanted to stay with PaperWise because we are happy with it," Mike says.

Not only have the employees of Brown enjoyed the convenience and efficiency of using the PaperWise document management system, but their customers have as well. "We've given access to 50 to 60 of our customers, some with multiple users," Mike says. "Web access has worked so well for them that they have become dependent on it."

A Customizable Solution

Brown has learned first hand just how flexible the PaperWise system is. They have discovered it can easily cater to the needs of different departments. They currently use PaperWise across their company including the departments of Accounts Receivable, Accounts Payable, Human Resources, Repair & Maintenance, Safety and Customer Service. Mike believes PaperWise has helped keep Brown from needing a Repair & Maintenance facility of their own at some of their smaller terminals. With the accountability of their Accounts Payable system they have built really healthy relationships with local vendors. By customizing PaperWise to suit their needs, Brown has experienced the most complete solution offered by a document management system.

PaperWise has definitely proved to be a worthwhile investment for Brown. "PaperWise is powerful and flexible enough to do anything you want to do, but easy enough to manage on your own," Mike says.