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InSight Health Success Story

Leading national provider of diagnostic imaging and
therapeutic services looks to PaperWise for a solution
to billing process inefficiencies.

InSight Health Services Corp., a national provider of diagnostic imaging services, implemented the PaperWise document management system to create efficiencies in its billing and claims process. InSight is now able to start a claim virtually in real time through on-site scanning of documents into its PaperWise system.

The document management solution allows them to avoid making copies, which had to be packaged and sent to billing centers through FedEx or by courier. Because of medical billing regulations, certain payor’s require InSight to be in possession of certain documents before a new claim can be created. These may include assignment of benefits forms, physician prescriptions, and insurance information.

Collection of these documents and distribution of them to its billing centers was a process that was taking between 48 and 72 hours. With PaperWise, the process can be jump started to take place within minutes.

Documents are scanned on-site using bar code indexing. The system pulls index information from their proprietary system, then billing personnel can access the documents as soon as scanning and indexing are complete.

“We are streamlining our back-office functions to stay competitive,” Norman Nie, Director of Enterprise Process Improvement, says. According to Nie, with 250 users scanning an average of 120,000 documents into their system each month, the implementation of the PaperWise system has provided immediate savings.

InSight implemented PaperWise at some 90 locations in 33 states around the U.S. Seeing the benefits gained in the billing department, Nie says they are looking to expand the system to other internal departments, as well as using it to archive support papers and invoices.

After completing implementation of the system in May 2006, InSight is looking to take advantage of the custom workflow solutions provided by PaperWise. InSight’s initial goal was to reduce photocopying, physical labor and delivery costs. Now it wants to move forward to using customized workflows also offered by PaperWise.