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Frazier Insurance Success Story

Frazier Insurance, located in Little Rock, Arkansas, has been providing for all of its customers' insurance needs for more than 20 years. Frazier is a Nationwide Insurance™ agency that also does independent work for other lines of business that Nationwide doesn't offer. They currently have more than 3,000 clients, which naturally challenges them with huge volumes of paperwork. But they have found a solution in a document management system from PaperWise.

The Challenge

In the insurance industry, paperwork runs your life. When you have been in the business for more than 20 years with a client base the size of Frazier's, the amount of paperwork your office handles can be astounding. Frazier's 10 filing cabinets were taking up valuable office space, and creating an ever-growing obstacle to efficiently conducting business. "Prior to PaperWise, we had all of our documents in file cabinets piled full. When you would go to find a customer's file, invariably something was missing or someone had the file pulled and you didn't know where it was," Richard Frazier, company president, explains. To a growing business like Frazier Insurance, the everyday inefficiency of a manual filing system was beginning to take its toll.

The Search

Realizing the cost associated with lost or misfiled documents, as well as the inefficiency of manually filing his documents, Frazier decided to look into going paperless. He began with an Internet search and looked into a several solutions, including the PaperWise imaging solution. After preliminary contact with several candidates, more extensive research was done with the top vendors. PaperWise was ultimately the choice that Frazier felt would be the best fit for his company.

Substantial Relief

Frazier Insurance worked with an IT consultant to help them install the product. After a few minor modifications to their existing system, they had PaperWise up and running. "PaperWise was extremely helpful getting us up and running on the product," Frazier said. Frazier initially spent some time back-file scanning all of their existing documents, and today uses their PaperWise system to scan all new documents as they come in. "We scanned and shredded all of our old stuff. Now when we get documents, we scan them as we get them. We scan applications, rejections, endorsements, and we scan entire policies. Today, when someone calls asking for a policy, we just go into PaperWise and e-mail it to them," Frazier adds. This process has made their daily tasks much easier, more efficient, and more reliable. "Before, I would be looking for a document and it might take three or four hours in some cases to find it. I actually have some I have never found. But that just doesn't happen anymore," Frazier says. "I don't have to get up from my desk and go to a file cabinet, I don't have to search for a lost document, I don't have to file stuff. Just creating files and cabinets is time consuming and expensive. PaperWise has eliminated all of this," he says.

Total Satisfaction

Frazier Insurance currently scans between fifty and one hundred documents a day. They have approximately 20,000 multi-page documents in their database, all of which are retrievable in sub-second time. They scan their documents using two Fujitsu 4120 series scanners. Richard also automatically backs his system up and takes it to another location to make sure that his data is never lost or destroyed. When asked about his thoughts on PaperWise Richard says, "PaperWise is great. It has been a huge help. I love it, our staff loves it, and now that we have done all of the back scanning, we are seeing some definite benefits. One of my first directions to anyone who works here is 'everything gets scanned.'" Now that they are free from the restraints of a manual filing system, Frazier Insurance is able to focus on taking care of their existing clients, as well as growing their company.