home > what now > research > success stories & testimonials > A and R Transport
A & R Transport, Inc.
Bryan Eberle
I. S. Director
Paperwise has provided our business the capability of reducing the turn-around
time in our billing cycle from 2+ weeks to literally 2 days or less. With the
custom touchscreen-based scanning kiosk program that Paperwise created for us,
we are able to have our drivers scan their paperwork at their home terminals (or
any terminal in our system). This eliminates weekly UPS charges for shipping
paperwork to our corporate headquarters to be scanned, allows drivers to get
paid much faster, and has significantly reduced the workload on our corporate
accounting/billing staff. The reduction in billing time allows us to bill our
customers much faster, which means we get paid faster. We have 18 locations
with scanning kiosks, and the system has been very well received by management
and drivers alike.
Additionally, we have set up Paperwise file cabinets for scanning, storing, and
retrieving essential documents for the running of our business. These include
accounts payable, accounts receivable, human resources, and most recently,
maintenance. With our maintenance system up and going, terminals around the
country that have repair shops will be able to instantly see maintenance records
for our tractors and trailers. It ranks along side our driver kiosk system as
far as "must have" applications go. The maintenance system alone represents a
major enhancement in the way we keep track of a fleet of 400+ tractors and over
twice that many trailers.
A couple of other things need to be mentioned as well. We considered three other
vendors while evaluating imaging systems. Paperwise blew the competition away
with their knowledge of the industry in general, their willingness to work
alongside us to migrate our old data, and especially their technical expertise.
As far as support goes, it is superb – Paperwise does not put you in touch with
"newbies" on a help desk and bury you in myriad levels of idiocy to get your
problem fixed. They have quality people there to help fix any issues, and I
have nothing but praise for the support we have been provided.
Paperwise has become as critical a part of our business as our dispatch
system is. We can’t live without it.