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Fax Integration

Are you overwhelmed by the volume of faxes your business receives every day?

Do you need an efficient method to receive, route, process, store and organize all of the faxes your company receives?

Fax technology remains one of the most widespread and universal methods of sharing business information. Accordingly, there is a growing demand for processes to efficiently handle and convert paper documents to electronic information.

PaperWise has partnered with Castelle to provide a robust solution for automatic processing of faxes and provide an organized repository for high volumes of fax data. This effectively eliminates overflowing piles of faxes that need to be manually sorted, routed, and filed.

Handle All Inbound Faxes – The FaxWise module receives inbound faxes from your fax server directly into PaperWise. Each individual fax line can be configured to index and route received documents to individual user or departmental queues.

Automatically Launch Workflows – Faxes are automatically inserted into your PaperWise Document Management System and directed to the appropriate queue or workflow. Faxes are immediately available for real-time processing.

Mark-Up and Annotate – Fax documents can be annotated to highlight important information, mask sensitive material before distribution, or place important information in notes. Annotations are applied in an overlay layer that can be viewed, hidden, or permanently merged into the image.

Dramatically Improve Customer Service – Your support group can retrieve requested documents and add them to a fax or email queue. Once all the customer requests are retrieved, the queued documents can be sent in as a single fax or email. Resolve requests for documents in seconds while eliminating delays and callbacks.

Give Users Access to Outbound Fax from their Desktop – All users can send documents as easily as printing. Fax copies of PaperWise documents with exceptional ease and superior image quality without leaving your workstation. Eliminate wasted time and expense involved with traditional printing then faxing. Robust FaxPress administration tools allow you to monitor fax progress, receive delivery confirmations or failure notifications, and provide complete user transaction logs.

Provide Custom Reports – PaperWise integrates with the Castelle fax server to process automated outbound faxing of daily reports. User-specific information can be faxed as a scheduled event supplying daily reports to thousands of customers without human intervention.

Compliance and Governance – S.E.C. regulations require documentation and version control of inbound and outbound communication for all publicly traded companies. PaperWise automatically stores and catalogs your faxes and provides a secure and searchable reference repository for all corporate correspondence.