Support

Contact Technical Support

Holiday Hours:
The PaperWise Support Department will be closed Monday, December 26 as we celebrate Christmas. Support will be available during their standard hours from 7 a.m. to 7 p.m. on Friday, December 23 and Tuesday, December 27. Happy Holidays!

When our offices are closed or after hours, you can reach an emergency support technician by calling either number listed below and following the voicemail prompts.  You will be asked to leave your name, number, company name, and a brief explanation of support issues and your call will be returned as soon as possible.

Toll Free: 888.828.7505
Office: 417.886.7505
Email: support@PaperWise.com
Support Hours: Monday - Friday, 7 a.m. to 7 p.m. CST

Live Remote Assistance

If you are unfamiliar with our live remote-assistance tool, please refer to the steps below:

• Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Complete the fields above, select your support representative from the drop-down menu and click the "Continue" button.
• Step 2: You are prompted to download a small virus-free plug-in.
• Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
• Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.