Trust Company of America Success Story

Trust Company of America offers customers advanced technology and responsive client support

"It's about time. What will you do with yours?" the Trust Company of America's Web site, www.trustamerica.com reads. The financial solutions firm boasts of "advanced technology and responsive client support," made possible by their PaperWise document management system.

Doing things the hard way

Before implementing PaperWise, this Colorado-based financial solutions company was doing well. They were already able to invest 50 percent of their annual revenue back into the company.

But there was something missing. They were wasting too much valuable time searching for documents stored in the file room they referred to as "the dungeon." Each trip to search for a file took 15 to 20 minutes and each person was doing this between five and seven times a day.

The Investor Services department even had to dress to accommodate the task of digging through dirty old boxes. Then, after documents were found, they had to be couriered to Denver, which was more than an hour commute.

Inefficiencies in their process needed a boost to get them back on track to profitability and success.

Finding the right solution

Today, just seven people are able to handle all of the Trust Company's requests for documents and they are retrieved instantly from the PaperWise system. Many times, employees were missing document-request calls while away and searching for documents for another client. So, they would spend 15 minutes looking for a document and when they returned to their desks, two more requests were waiting on their voicemail. With PaperWise, instead of dealing with volumes of voicemail, calls can be handled when they are received, and right from their desks.

Handling dirty boxes no longer has to be factored into what to wear in the morning before work. Instead, the Trust Company has chosen to use back-end scanning or post-processing to retrieve already processed documents for service purposes. Now, they are not only able to answer client questions with more efficiency, but also grant remote access to clients, while still protecting files with the security of the PaperWise server.

Overall, the Trust Company of America has saved more than $85,000 per year through the PaperWise solution. By allowing the Trust Company to cut down on time wasted retrieving documents and answering voicemail, their investment in PaperWise has proved to be profitable. After only nine months of using PaperWise they felt comfortable shredding documents and relying solely on the permanent, non-modifiable versions created by the system.

Not only is PaperWise saving them money, but also helping to boost their income. Having a convenient and advanced system like PaperWise helped them to secure two major clients, including Heinz and Diversified Capital Funding (DIV CAP).