Wise Guys News
Past Newsletters
Wise Guys News: A PaperWise Technical Support Update
In this issue of WiseGuys News
- Support Team News
- Support Online
- Holiday Schedule
Hello All,
It was truly a pleasure meeting those of you who were able to attend the PaperWise Summit. I always come away feeling like I have learned much more from you than I was able to give in return. I appreciate the feedback and suggestions on our services and products. It really does make a difference. I want our service to be worthy of your use.
We have some exciting things happening in PaperWise Support. In this edition of the 'Wise Guys News you'll learn about our new technician, some new online features, and you can breathe easier knowing our holiday schedule.
We are always working towards serving you better. Please feel free to contact me directly (rgray@paperwise.com) with any and all feedback and suggestions.
Sincerely,
Mary Kay, Rod, Chuck, Josh, Jody, and Rex
Support Team News
Next time you call Support you may be greeted by a new voice. Jody Loftin recently started our technician training program. Jody replaces Jason Morgan who has gone on to serve in an account management role. Jody has several years of computer helpdesk experience to call upon and is a great addition to our team.
Support Online
The entire PaperWise customer portal has undergone some awesome changes and this includes the Support pages. I'm very excited to give you expanded access to our knowledgebase, technical articles, notifications, and downloads. If you haven't logged into MyPaperWise in a while, please do so and prepare yourself to be the PaperWise expert your company needs you to be.
Holiday Hours
PaperWise Technicians work very hard, but thankfully receive an occasional holiday. This year Support will be closed on Monday December 26th. There are other days that'll be staffed with fewer than normal resources, but we have elected to keep normal business hours on all weekdays except the 26th. As always, if you have a PaperWise emergency, you can make use of our after hour's service.
