PaperWise to the Power of Three

Three Elements Steer PaperWise, Strengthening the Core of the Company

For over 20 years, PaperWise has provided technology solutions to enhance organizational efficiency and automate workflows. Three key components have made us the organization we are today: Product, Process, and Partnership. As we continue to drive forward, these components are at the forefront of our focus to keep us on track as a leader in our industry.

Product

As technology has evolved, so has the document management industry. Since 1988, the PaperWise product has been a part of this progression. In doing so, we have developed new and advanced collaboration tools like the PaperWise web portal, Connect, and SmartForms that cater to an ever-changing marketplace.

DOCUMENT IMAGING- Imaging, or electronic capture, addressed the basics of document management such as scanning, storage, and retrieval.

DOCUMENT MANAGEMENT - A more complete concept of document management emerged, offering basic workflow, indexing, compliance, and security.

CONTENT MANAGEMENT - This phase grew out of a need to manage information beyond paper documents and with it came support for email, electronic files and faxes, intelligent workflows, reporting, and customization options.

COLLABORATION TECHNOLOGY - The current phase provides collaboration technology, a product of the business world's demand for accessibility. Applications of this caliber provide a total service experience where communication is possible through a variety of mediums and access is granted twenty-four-seven.

Process

The PaperWise process combines consultation and business analysis in a cooperative effort to progress our customer partners down the road to efficiency. The goal of working with businesses through a comprehensive process is to guarantee educated decisions are made that will yield the greatest return. Through this process, we are able to build relationships with our customer partners that extend beyond the products they rely on.

DISCOVERY - PaperWise consultants work with businesses to determine corporate needs and requirements.

BUSINESS ANALYSIS PHASE - This phase plays a significant role in determining an appropriate solution for a company by identifying bottlenecks, key issues, and the expected return on the investment.

SOLUTION ARCHITECTURE - Once the analysis of the company is complete, our engineers utilize the findings to build a technical solution to resolve the needs and requirements of the company.

PRESENTATION PHASE - During the last step in the process, clients receive two reports - a Solution Vision that is focused at a business level and a Solution Architecture that focuses on technical perspectives of the analysis.

Partnership

It's important to us that we continuously work with you to ensure your PaperWise solution is meeting your needs. Our goal is to provide a complete solution to guarantee your system is able to grow as your business continues to experience success.

CUSTOMER CARE - Our Customer Account Teams partner with clients to help maintain and grow their system into the future through upgrades, department or location roll-outs, implementation of new customizations and applications, or by simply adding licenses.

TRAINING - A building block of a stable partnership is continuous education; we aim to provide regular access to training so you can continue to grow. This is made possible through our BootCamps, Workshops, our online training site - Ignition, and the PaperWise Summit.

TECHNICAL SUPPORT - With a customer base growing coast to coast and abroad, our support team works on extended hours to guarantee that every customer can expect consistent, quality assistance throughout the workday, regardless of your location.

INDUSTRY BEST PRACTICES - We pride ourselves on being not only efficiency experts, but experts specialized in the industries of our customer partners. Working with you, we are able to ensure that the products and applications we provide help you be the best in your industry.

The PaperWise platform provides cutting-edge technology that promotes corporate growth and stability while minimizing risks. Without a cooperative process and ongoing partnership, document management is merely a software product; however, when all three are combined, the result is a world-class solution that your company can depend on well into the future.

For more information about Collaboration Technology or the future direction of PaperWise, contact us at 417.886.7505.