PaperWise Connect

New PaperWise Application, Connect, Offers Customer Web Portal to Help Agencies Provide Heightened Service

Customer service is essential to the growth and continuity of business. Enhancing the service you provide increases the likelihood customers will choose to do business with you for years to come and refer you to others. In order to accomplish customer service goals, businesses must consider the options available to offer consistent service that exceeds customer expectations.

Through seamless integrations between agency management systems and PaperWise, businesses benefit from applications that not only expedite process, but make it possible to heighten the level of service provided to customers. PaperWise Connect for Insurance, a customer web portal, is the latest in service based technology. This application offers a user friendly approach to providing customers secure access to information associated with their account or policy. Application settings make it possible to publish or unpublish documents with a simple click of a button so only information indicated as 'viewable' is retrieved. Fully customizable, our engineers can tailor the Portal to offer versatile functionality with access to a variety of features such as:

• Report generation
• Customer information via agency management system
• Documents in PaperWise Query
• Automated workflows
• Forms access

Implementing Connect can eliminate or minimize the difficulty of accessing and managing information silos, providing a custom platform to link multiple systems together into one user experience. The concept provides one central location that allows access to information from different systems via one login and password. Once inside the portal, all pertinent information is readily available to the user through an intuitive interface.

Connect can be utilized as an independent PaperWise application or as an add-on to Artizan Internet Services customer service software CSR24. Through a sophisticated integration, PaperWise and CSR24 offer users access to certificates of insurance, ID cards, contracts, policy information and more from one secure location. Access is simple, as the integration built between the two companies extends documents stored within PaperWise to Artizan's CSR24 Client interface, allowing agencies the ability to share insurance documents with their clients online, through the agency website's secure CSR24 Portal

Twenty-four hour, on demand access to information raises the level of service you are able to offer. When it comes to serving your customers, ensure compliance with industry regulations, grant access, and deliver the exemplary service experience. Raise the standard with PaperWise Connect for Insurance.

For more information visit PaperWise on the web or call to speak with an expert Solutions Consultant.