Partnership
When a company decides to invest in PaperWise, their technology solution is accompanied by a partnership. Part of what makes this possible is dedication to ongoing education and consistent support.
Training
A PaperWise investment includes quality instruction from experts, regularly accessible for customers to gain even more out of their system. While customers receive initial training during the implementation stage of deployment, ongoing education is encouraged through BootCamps and the annual PaperWise Summit, among other options.
BootCamp
PaperWise BootCamp is a free training event held monthly at the PaperWise headquarters in Springfield, Missouri. This course was first created to provide new customers with an introduction to the PaperWise Suite prior to implementation. Since its inception, this course has come to provide existing customers with opportunities to educate new members of their team or acquire instruction for new version upgrades and applications of the Suite. Sessions serve to enable PaperWise users to learn the necessities of the software, creating smoother transitions for businesses. This type of education presents customers with essential tools needed to get the most out of their solutions. Beyond education, it is an opportunity to strengthen the relationship between PaperWise and their customer partners.
Training is held once a month at the PaperWise headquarters. Please see our training schedule for available training dates.
Ignition
Ignition is an interactive, educational training tool designed to provide in-depth knowledge of the PaperWise Suite. Several courses are offered on the Suite applications, covering features, functions, and tips and tricks. The primary objective behind Ignition is to provide customers with a simple means to continue education of the Suite for their existing team, coupled with training for new employees.
Web based training is conducted through video clips covering topics from setting up a PaperWise server or to how to use specific products and applications to tips and tricks. Each course contains full motion video of each step being performed as well as step-by-step narration. The video courses can be paused, stopped and resumed at a later time, or watched multiple times.
Summit
The PaperWise Summit is an annual conference which offers users the opportunity to gain extensive educational tools to enhance their current processes. Exposure to new functionality, tips and tricks, as well as insight into how other users have implemented their systems help users leverage their investments. In-depth education and access to experts provide the instruments needed to move companies forward in efficiency and functionality. With breakout sessions and roundtable discussions facilitated by PaperWise experts, the primary commitment of the PaperWise Summit is quality and informative education.
Support
With a customer base growing coast to coast and abroad, the PaperWise Technical Support team works on extended hours. This guarantees that every customer can expect consistent, quality assistance throughout the workday, regardless of location. With the exception of Hawaii and Europe, support technicians are available 8 p.m. to 5 p.m. for all continental U.S. customers in their respective time zones. 24 hour access to emergency support is also available, making it possible for all to receive the help they need, even if it is off the clock. Superior support and customer service allow PaperWise to maintain a good reputation. The company intends to live up to expected levels of excellence even as they continue to grow.
